Villa Manager

Currently we are recruiting for representatives in;

• Turkey (Kalkan area)
• Corfu
• Lanzarote (Playa Blanca)

Job overview
You will be responsible for ensuring all properties within the portfolio meet Solmar’s high quality and cleanliness standards through regular property inspections on a rotational basis. A big part of this is building strong relationships with suppliers and villa owners to enable you to discuss areas of concern and ensure action for resolution is achieved and followed up to confirm completion within agreed timeframes.
You will have responsibility for your portfolio of villas and be able to work on your own initiative and react quickly to resolve issues raised including developing a directory of approved trades people to assist where necessary ensuring all issues and actions are reported to the Solmar Head Office in real time, escalating where necessary to ensure the best outcome and experience for our guests. Where customer interaction is required, you will be the face of Solmar Villas, promoting our brand, service and suppliers, and be available out of hours in case of any emergencies.

Key Responsibilities:
•    Ensure each villa is ready for the season by competing quality and safety checks.
•    Ensure all villa descriptions, information & directions are accurate, complete and up to date before and during the season, liaising with the Operations, Product, Quality and Safety & Risk teams as necessary.
•    Ensure each villa is being maintained to maintain customer satisfaction, by proactively conducting periodic checks, with any issues rectified or appropriate resolutions put in place.
•    Ensure villa branding is kept up to date and replaced where and when needed.
•    Escalate any significant issues to line management and ensure effective resolution within service level agreements.
•    Complete villa inspections and safety audits as required by Head Office.
•    Create and capture social media content (photos and videos) for your area and villa portfolio.
•    Maintain an in-depth knowledge of the local area, services and facilities.
•    Provide support to, and work closely with, all local suppliers as necessary.
•    Complete all required administration and reporting in a timely manner.
•    Respond to overnight call outs for emergency customer issues.

Skills & Experience:
•    Experience of working in customer facing service roles, destination representation or hospitality.
•    Attention to detail and highly organised.
•    Ability to quickly build strong relationships with customers, suppliers, owners, team members and tradespeople.
•    Self-motivated and used to working remotely with minimal supervision.
•    Excellent time management and ability to prioritise and manage a high-volume workload.
•    Fluent in English and the local destination language.
•    Competent in using mobile technology to send reports and share images and videos.
•    Determined, proactive approach to ensuring the villas are always well presented and maintained.
•    Passionate about delivering the best customer service in the industry.

Other Information:
•    Field based role
•    Own car – clean driving licence required as you will be visiting villas daily.
•    Resident or permission to work in destination.
•    Local contract or self-employed contract available.

• 5 days per week, statutory annual leave and bank holiday allocation.

•   Turkey (Kalkan area) 3 days per week, statutory annual leave and bank holiday allocation.

•    Please send your CV to [email protected] to apply.